Refund policy

This policy explains how to return goods bought at bbttagroup.com, how to claim a faulty part, and how refunds are handled. It applies to consumers purchasing within the European Union.

1. Right to return within 14 days

You may withdraw from the purchase contract within 14 days of receiving the goods, without giving a reason. If your order arrived in several parcels, the period starts on the day the last parcel was delivered.

To meet the deadline it is enough to notify us within those 14 days. You then have a further 14 days to send the goods back to us.

2. Condition of the returned goods

Return the part in the condition in which you received it: not installed, not fitted to the vehicle, unused, undamaged, clean, complete and in its original packaging, together with any accessories, fasteners and documentation supplied with it.

You may unpack a part and inspect it the way you would in a shop. You may not mount it, run it, cut, drill, grind, paint or otherwise modify it. If the value of the goods is reduced by handling that goes beyond establishing their nature and properties (for example tool marks, scratches on mating surfaces, traces of oil or fuel, a shortened or drilled part), we are entitled to deduct the corresponding amount from the refund.

Please enclose the invoice or another proof of purchase, or state your order number.

3. How to start a return

Write to bbttagroup@bbttagroup.com and give your order number, the items you wish to return and, where useful, photographs. Wait for our confirmation before you dispatch the parcel. We will tell you if anything else is needed and make sure someone is there to receive it.

Returns are accepted only at our warehouse address, which is different from our registered office:

BBTTAGROUP, s.r.o.
Kláštorská 338/32
949 01 Nitra
Slovakia

A parcel sent to the registered office in Bratislava, or sent without prior arrangement, may be refused or returned to you by the carrier. We have no way of preventing this if we do not know the parcel is on its way, and any additional carrier charges arising from it are yours.

4. Return shipping costs

The direct cost of returning the goods is borne by the customer.

We recommend a tracked service and sufficient packaging. Until the parcel reaches us it remains your responsibility, and we cannot process a return that is lost or destroyed in transit.

Parcels sent to us cash on delivery are not accepted. A refund is always paid back to the payment method used for the order, as described in section 9.

5. Goods that cannot be returned

The 14-day right of withdrawal does not apply to:

• goods made to your specification or clearly personalised: parts machined, welded, 3D-printed, bent or painted to your own drawing or requirements, one-off exhaust systems, engine work carried out to order, and personalised merchandise;
• goods that have been inseparably mixed or joined with other items after delivery;
• services that we have fully performed with your prior express consent, such as completed engine or tuning work;
• gift cards.

Discounted and sale items can be returned on the same terms as any other goods.

6. Damaged, faulty or incorrect items

Inspect your order as soon as it arrives. If a part is faulty or damaged, or if you have received the wrong item, contact us at bbttagroup@bbttagroup.com with your order number and photographs of the goods and the packaging. We will assess the case and agree with you how to put it right and how the part is to be returned.

Do not install a part you believe to be faulty. Installing it can make the fault impossible to assess and, where the damage occurred in transit, can prevent a claim against the carrier.

7. Statutory liability for defects

Where you buy as a consumer, we are liable for defects that the goods have at the time of delivery and that become apparent within two years of that date. This statutory liability is separate from, and additional to, the 14-day right of return described above.

A claim is made by writing to bbttagroup@bbttagroup.com. We will confirm that we have received it and settle it within 30 days of the day it was lodged, unless a longer period is agreed with you.

This liability does not cover normal wear, nor damage caused by improper installation, unsuitable use, operation outside the specification of the part, an accident, neglected maintenance, or further modification of the part by the customer. Please also read our Legal notice: most of the parts we sell are not homologated and are intended for restoration, closed-circuit or off-road use.

8. Exchanges

We do not process direct exchanges. The fastest way to get the part you need is to return the one you have and place a new order separately. The two are handled independently, so you do not have to wait for the return to be completed.

9. Refunds

Once the returned parcel reaches us, we inspect the goods and let you know the outcome.

The refund is issued to the same payment method you used for the order (card, bank transfer, and so on). We cannot refund to a different account, to a different person or by a different method, and we do not pay refunds in cash.

We refund the price of the goods together with the delivery charge you originally paid. If you chose a delivery method more expensive than our cheapest standard option, we refund the amount corresponding to that standard option. The cost of sending the goods back to us is not refunded.

The refund is issued within 14 days of the goods reaching us, or of you proving that they have been dispatched, whichever happens first. Your bank or card issuer may need a few more days to post the amount to your account.

If more than 14 days have passed since we confirmed receipt of your return and nothing has reached your account, contact us at bbttagroup@bbttagroup.com.

10. Supervisory authority and dispute resolution

If you are not satisfied with the way we have handled your return or your claim, please contact us first; most matters are settled quickly and directly. You may also turn to the competent supervisory body, which is at the same time an alternative dispute resolution entity:

Slovenská obchodná inšpekcia (Slovak Trade Inspection)
Inšpektorát SOI so sídlom v Bratislave pre Bratislavský kraj
Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava, Slovakia
www.soi.sk