FAQ for buyers
When are orders dispatched?
Orders are normally dispatched once per week, on Sundays. In exceptional cases where the product must be manufactured before shipping, dispatch may be delayed.
What delivery methods are available?
Delivery is available via Slovak Post or Packeta. Packeta offers delivery either to a selected pick-up location or directly to the customer’s address.
What happens if I am not available at the time of delivery?
In such cases, the delivery is handled according to the standard procedures of the selected carrier. This may include re-delivery attempts, storage at a pick-up point, or notification from the carrier.
Can I choose a specific Packeta pick-up point?
Yes. When selecting delivery via Packeta to a pick-up location, you can specify the exact name and address of the selected pick-up point in the order notes. If this information is missing, the location will be chosen by us, based on your billing address.
Can I track my shipment?
Yes. Once your order has been dispatched, you will receive an email containing the tracking number provided by the carrier. If you do not receive the tracking email, please contact us.
Where can you deliver my order?
Delivery is available within the Slovak Republic and other European Union member states only. Delivery outside the European Union is not possible.
How much does delivery cost?
Delivery and packaging costs are combined and clearly displayed during the ordering process. The exact price depends on the selected delivery method and destination.
How long does delivery take?
Delivery times depend on the selected carrier and destination. Typical delivery times after dispatch are as follows:
- Slovak Post within Slovakia: 1 to 3 business days
- Slovak Post within the European Union: 3 to 15 business days
- Packeta within Slovakia: next business day
- Packeta within the European Union: approximately 2 to 7 business days
These times are indicative only and cannot be guaranteed.
What should I do if my item is damaged or incorrect?
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so the issue can be assessed and resolved.
What is your return policy?
You have the right to request a return within 14 days of receiving your item.
The item must be unused, unworn, in the same condition as received, with original tags and packaging. Proof of purchase is required.
To start a return, please contact us by email at bbttagroup@bbttagroup.com. Returned items must be sent to the address provided after contact.
The cost of return shipping is borne by the customer who is returning the goods, unless otherwise agreed.
How can I contact customer support?
You can contact our customer support by email at bbttagroup@bbttagroup.com.
FAQ for fans
Can you help me ?
Yes, most common questions are already answered on our website. Try to look it up there.
If you did not found the answer there, join our Discord server and ask a question there. We or the bbttagroup comunity will answer your question.
Are your custom projects for sale ?
We often build our projects with passion for several months, and we also want to enjoy the pleasure of using them. If we decide to sell one of them, we will create an ad on advertising portals and inform about the sale on our social networks. If you are interested or have questions about the project, you can contact us.
Babetta cannot start or is running poorly
It can be caused by three parts of the system:
- Electrical system
- Fuel system
- Exhaust system
Check out our blog posts for more information